Accessibility Statement for the Resource Recovery & Recycling Agency Website

This statement applies to the official website of the Resource Recovery & Recycling Agency (RRRA) at www.rrra.gov.mt and was last updated on 01/12/2020.RRRA is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. The RRRA website is partially conformant with W3 WCAG Level AA which maps to EN 301 549 as per the European Web Accessibility Directive. Partially conformant means that some parts of the content do not yet fully conform to the accessibility standard.

Measures to support accessibility

RRRA takes the following measures throughout the organisation to ensure accessibility of its website:

  • Includes accessibility through its internal policies.
  • Assigns clear accessibility targets and responsibilities.
  • Employs formal accessibility assurance methods.
Technical specifications and accessibility measures used

Accessibility of the RRRA website relies on HTML technologies to work with the particular combination of web browser and any assistive technologies or plugins installed.

This technology is relied upon for conformance with the accessibility standards used.

The RRRA website implements the following accessibility features:

  • Maintain a consistent HTML Heading hierarchy and information layout across different web pages.
  • Add image title, alt tag and caption wherever this information is relevant and useful.
  • Maximise colour contrast for text where applicable.
  • Actual link text is descriptive enough to inform user where the link points to.
  • Implement all external links so that they open into new browser tabs.
  • Implement captioning in as much multimedia content as possible.
Feedback

We welcome your feedback on the accessibility of our website. Please let us know if you encounter accessibility barriers on:

  • Phone: +356 22268200
  • E-mail: info.rrra@rrra.gov.mt
  • Postal address: Level 1, Elite Business Centre, Trejqa ta’ Box Box, Msida. MSD1840 Malta

We aim to respond to feedback within 2 business days.

Compatibility with browsers and assistive technology

The RRRA website is designed to be compatible with the following web browsers:

  • Internet Explorer 11
  • Firefox Version 80 or later
  • Chrome Version 82 or later
  • Microsoft Edge
Limitations and alternatives

The following limitations are observed at present:

  • No option to skip repeated content
  • Some hyperlinks on the website may be identifiable only by colour
  • Some PDF documents may lack the proper formatting for use by accessibility technologies

RRRA has implemented a continuous improvement programme to rectify the above however despite our best efforts to ensure accessibility of the RRRA website, there may be some limitations which may have gone unnoticed or are planned to be made accessible soon. Please contact us if you observe any such issue in our website.

Formal approval of this accessibility statement

This accessibility statement is approved by Ing. Anthony Rizzo, CEO of the RRRA.

Formal complaints

We aim to respond to accessibility feedback within 2 business days, and to propose a solution within 10 business days. You are entitled to escalate a complaint to RRRA via email at info.rrra@rrra.gov.mt or to the Commission for the Rights for Persons with Disability (CRPD), should you be dissatisfied with our response to you.